Frequently Asked Questions
Find answers to common questions about ordering and delivery.
Anyone can purchase reentry education programs on behalf of an incarcerated individual. Family members, friends, mentors, and community organizations frequently use our platform.
You’ll need the name and address of the correctional facility where your recipient is housed. You can find this information through your state’s Department of Corrections inmate locator tool.
You’ll need the recipient’s full legal name and their inmate ID number. This ensures the materials are delivered to the correct individual.
Most orders are delivered within 7–14 business days. Delivery times may vary depending on the facility’s mail processing procedures.
Our curriculum is designed to comply with most facility guidelines for incoming educational materials. However, individual facilities may have specific restrictions. We recommend checking with the facility if you have concerns.
If your order cannot be delivered due to facility restrictions or incorrect recipient information, please contact our support team. We handle refund requests on a case-by-case basis.
Yes. We use 256-bit SSL encryption and industry-standard payment processing to protect your information. We never store your full credit card number.
Absolutely. You can add multiple curriculum programs to your cart and complete them in a single order for the same or different recipients.